Privacy policy

YB Privacy Policy

YB respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the information we may collect from you or that you may provide when you visit our website or otherwise provide information to or become affiliated with the brand, and outlines our practices for collecting, maintaining, using, protecting, and disclosing that information.

WHAT INFORMATION WE COLLECT

We do not store credit card details and only share customer details with a third party with the client’s due permission or if required by law.

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site. We refer to this automatically collected data as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.

  • “Log files” track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

When you make or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers), email address, and phone number. We refer to this as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

We may also collect:

  • Any personal details you submit, such as name, address, and email.

  • Your IP address, automatically logged by our web server.

  • Your preferences and use of email updates.

We also use Facebook and Instagram retargeting to advertise YB across social networks. Retargeting displays relevant ads tailored to your website visits by placing a cookie on your device. This cookie helps us show related ads and tailor marketing to your interests.

WHAT WE DO WITH YOUR INFORMATION

We use your personal information to:

  • Fulfil orders (including processing payments, shipping, and sending invoices/order confirmations).

  • Communicate with you.

  • Provide you with marketing updates or information in line with your preferences.

  • Maintain guarantee records and after-sales service.

  • Perform fraud screening and security checks.

  • Improve and optimize our site and marketing campaigns.

  • Comply with legal requirements and collaborate with service providers performing technical or administrative functions for us.

  • Send collection announcements or marketing emails if you’ve subscribed.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

We may also share your data to comply with laws, respond to legal requests, or protect our rights.

BEHAVIOURAL ADVERTISING

We use your Personal Information for targeted advertising and marketing communications.
Learn more about how targeted ads work: Network Advertising Initiative

Opt-out options:

YOUR RIGHTS

  • Data Retention: We maintain your order information for our records unless you request deletion.

  • Changes: We may update this Privacy Policy periodically.

  • Minors: The site is intended for individuals of all age groups.

To update or remove your data, or unsubscribe from marketing:
Email ybofficial.in@gmail.com with one of the following subject lines:

  • “UPDATE” – to modify your details

  • “NO MARKETING” or “UNSUBSCRIBE” – to stop emails

  • “REMOVE DATA” – to delete your data entirely

We may retain minimal data to process any existing orders or provide after-sales support.

For more information or complaints, contact us at ybofficial.in@gmail.com.

RETURN AND EXCHANGE POLICIES

  • We do not offer free returns or exchanges; customers are responsible for postage costs.

  • Returns and exchanges (subject to availability) are accepted within 7 days of delivery if the item is unworn, in perfect selling condition, and with tags intact.

  • Contact ybofficial.in@gmail.com for return/exchange requests.

  • Items found used or unsellable will be rejected and returned.

  • If you receive a faulty or incorrect item, notify us via email within 7 days of receipt (we cannot assist after this period).

  • Postage costs are refundable only in cases of manufacturing defects or if the wrong product was sent.

  • Please review your order carefully before finalizing your purchase.

REFUND

  • Refunds are only provided if the item has a manufacturing defect or has been oversold.

  • For all other concerns, store credit or an exchange will be offered.

  • Returned items are inspected before approval.

  • Approved refunds will result in either store credit (valid for 12 months) or an exchange within 7 days.

RETURNS

  • Returns are valid for 7 days after purchase or delivery.

  • The item must be unused, in original packaging, and in the same condition as received.

  • A receipt or proof of purchase is required.

ON-SALE PURCHASES

  • All pieces purchased on sale are considered final sale and are not eligible for cancellation, return, or exchange.

LATE OR MISSING REFUNDS

If you haven’t received an approved refund:

  1. Recheck your bank account.

  2. Contact your card company or bank (processing may take time).

  3. If unresolved, email us at ybofficial.in@gmail.com.

GIFTS

  • If the item was marked as a gift, you’ll receive a gift credit for its value.

  • If the buyer sent it to themselves before gifting, the refund/credit will go to the buyer.

RIGHT TO CANCEL

YB reserves the right to reject or cancel orders for reasons including:

  • Product unavailability.

  • Incorrect or unverifiable billing information.

  • Suspected fraudulent activity.

  • Inability to deliver to the provided address.

  • Pricing or information errors.

DATA CHECK

We take fraud and security very seriously and may verify addresses and payment details before shipping. Orders suspected of fraudulent intent will be investigated and reported.

PRIVACY POLICY COMPLIANCE

This website and its owners take a proactive approach to user privacy and comply with all applicable Indian laws and requirements for user data protection.